1. Is your commercial roofing contractor experienced and qualified to repair or install the type of roof you need (metal, flat, asphalt shingle, copper, or steep slope roofing)?
2. Does your commercial roofer have service crews in your area, in case of emergency or immediate repairs?
3. How long has your commercial roofer been doing business in your area?
4. VERIFY INSURANCE – You can obtain a copy of the contractor’s NCCI (National Council on Compensation Insurance) report from their insurance carrier, showing worker’s comp coverage, who is covered and their EMR rating.
5. Is your commercial roofer a member of a reputable roofing trade association that holds members to high standards, such as the NRCA (National Roofing Contractors Association)?
6. Is your commercial roofer certified through a materials manufacturer? Where are they getting their materials? Call the manufacturer to check out your commercial roofing contractor and ensure you will be covered by their manufacturer’s warranty.
7. Does your commercial roofing contractor have a strong safety program and follow all safety requirements?
8. Is your commercial roofing contractor in good standing with the Better Business Bureau?
9. Can your commercial roofing contractor offer you labor and material warranties?
10. Get all of your commercial roofing contractor’s warranty information in writing.
11. Ask your commercial roofing contractor for references from past clients and from product manufacturers, then follow up!
12. Ensure there is a written payment schedule based on work delivered.
13. Does your commercial roofer have a project manager that will supervise your roofing project? How can you contact them?
14. Does your commercial roofing contractor have crews that specialize in different types of work, such as new installation, repairs, or emergency service?
15. When comparing bids, make sure you are comparing correctly on pricing and materials. For example, is your commercial roofer quoting a full roof system or some type of coating? The same product and manufacturer? Make sure you understand what you’re getting.